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Event Listings
Introduction An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits which are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics. Objectives After this course participants will be able to: - understand what is a "difficult" person and why the need to address these difficult people - understand the 4 basic behavioural styles of people - understand the different classification of difficult people and how to work with them - strategies to help coping with different personalities - know what we can do to prevent ourselves from being a difficult person to others Outline Introduction - What is a "difficult" person? - What are the causes - Some thoughts about difficult people Styles and Understanding Behaviour - What is behaviour - Understanding the 4 styles of behaviour - Understanding the intent under each style of behaviour - The different approaches to dealing with difficult people Working with the Different Types of Difficult Personalities - The Tank - The Know-It-All - The Whiner - The Negativist - The Grenade - The Think-They-Know-It-All - The Super Agreeable Person - The Indecisive Person Strategies to cope with 'Difficult' Personalities Ways to ensure we are not the difficult person ourselves For Whom Executives and administratos who need to work with different types of people Workshop Schedule and Fee Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 7/2/2012 pant S$288.90 (Early Bird) S$331.70 (Normal) S$256.80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks.
Registration Website: http://www.eontraining.com.sg Submitted by Effctive Outsource Networks, Effective Outsource Networks on Tuesday, 28 February 2012 at 9:00 AM Category: Business |
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