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Transforming Public Sector Customer Service

Customers expect the same level of service and convenience as private sector services. How can the public sector keep up?

The public sector in Australia is under increasing pressure to deliver more effective, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process, as they have the ability to transform the way the public sector operates and delivers customer services.

Attend the Transforming Public Sector Customer Service conference and learn practical strategies to:
- Leverage technologies to attain omni-channel success
- Improve your workplace culture for service delivery excellence
- Lead a smooth change management process
- Transition from customer service to customer experience

Who will attend?
Senior Executives and Directors from Federal, State and Local Government with responsibilities for:
- Customer Service
- Customer Experience
- Client Services
- Service Delivery
- Customer Relations
- Contact Centres

URLs:
Brochure: https://go.evvnt.com/165101-0
Website: https://go.evvnt.com/165101-1

Prices:
Standard Delegate Rates: AUD 2899
Discounted Rate for Government: AUD 2199
Commercial Solutions Provider: AUD 4099

Speakers: Tim Powell, Claire O'Neill, Susannah Le Bron, Chris O'Connor

Time: 8:30 am to 4:30 pm


Event Date: 13 February 2018 - 14 February 2018 Contact Person: Criterion Conferences
Venue: Radisson Blu Plaza Hotel Sydney, 27 O'Connell Street, Sydney, 2000 Email:
Country: Australia Tel: 0292395701

Registration Website: http://go.evvnt.com/165101-2

Submitted by Love Evvnt, Evvnt on Tuesday, 13 February 2018 at 8:30 AM
Category: Government & Policy
 
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