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Event Listings
Introduction Companies are wasting a lot of selling opportunities when their customer service professionals are not familiar with sales. By equipping customer services professionals with sales techniques, they will be able to turn many customer interactions to selling opportunities. Many staff members are not carrying direct sales portfolios, such as the customer service executives and managers, customer relations professionals, receptionist or any customer contact personnel. However, because of the customer contact opportunity, they are often in a great position to understand the needs of the customer and suggest possible products or services as solutions to the customer. According to the requirements of their job role, they may either close the sales directly or refer the customer to a sales person to close the deal. This workshop aims to equip customer-contact personnel who are not trained in the sales process to become capable of suggestive selling using well proven techniques. This workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, fun & insightful activities, videos, self-reflection and action planning that can be applied immediately at work. Objectives At the end of this two-day workshop, participants will be able to: - increase sales revenue - interact effectively with various DISC personality styles - apply NLP (Neuro-Linguistic Programming) techniques to communicate effectively Outline What is Customer Service? - What do customers want - Secrets of providing excellent customer service The power of questions - Is your customer greeting outdated? - How to increase your sales by asking effective questions Interpersonal skills - Secrets of building good rapport using NLP - Techniques for persuasion Understanding DISC Personality Styles - Understanding the needs of different DISC personality styles - Strategy to interact effectively with different personalities Formulating selling strategy through customer service - Drafting your power customer greetings - Formulating your customer service + sales strategy For Whom Customer service executives and managers, customer relations professionals, receptionist or any customer contact personnel who takes on the role of suggestive selling with customers. Fee Early Bird Closing 2/3/2010 Fee Per Participant S$350.00 (Early Bird) / S$390.00 (Normal)
Registration Website: http://www.eontraining.com.sg Submitted by Effctive Outsource Networks, Effective Outsource Networks on Wednesday, 24 March 2010 at 9:00 AM Category: Business |
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