Event Listings
 
Result-Oriented Writing

Why is this important?
What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind.

This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.

The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.

How will you benefit?
After the workshop, you will be able to:
- understand and manage the expectations of readers to write effectively
- use the right tone to respond positively
- address specific concerns of readers with reader-centric messages
- apply skills taught to write clear and concise messages to meet the expectations of readers in different situations

What will you learn?
Using a Reader-centric Approach
- clarify purpose for writing
- know your readers and their concerns

Writing in Positive Situation: Good News, Information and Requests
- manage reader expectations
- build goodwill
- make the most of good news to drive specific outcomes

Writing in Negative Situations: Bad News and Complaints
- understand situation clearly
- show readers that you understand their needs
- empathise with the reader
- apologise if necessary
- turn negatives into positives
- minimise conflicts
- position conclusions and recommendations strategically

Editing and Proofreading Message
- use the right words and tone
- organise and transition ideas effectively

Avoid Common Grammar Traps

Who should attend?
Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers.


Event Date: 26 September 2017 Contact Person: Ms Florence Quak
Venue: Royal Plaza on Scotts or similar Email:
Country: Singapore Tel: 62204008

Registration Website: http://eontraining.com.sg/courses/public-courses/communication/result-oriented-writing/

Submitted by EON Consulting & Training Pte Ltd, Effective Outsource Networks on Tuesday, 26 September 2017 at 9:00 AM
Category: Business
 
Related News

ABAC & G-PMC Celebrate Work Uniting Veterans To Take On ANAB-IAF Anti-American Practices
Sunday, 23 Sep 2018

Why It Is Vital To Count Words And Use A Word Counter Free Online
Sunday, 23 Sep 2018

Michelle Kwan’s ‘Casa del Sole’ sold in Newport, RI
Sunday, 23 Sep 2018

Book a Reputed Hotel in Plainview Texas to Make Your Stay Pleasurable and Memorable
Sunday, 23 Sep 2018

Book the Best Woodlands Texas Hotel to Enjoy Great Vacation
Sunday, 23 Sep 2018

Related Events

Entrepreneurs & Start-ups - Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

Entrepreneurs & Start-ups - Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

Entrepreneurs & Start-ups – Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

Africa Fertilizer Agribusiness Conference 2018
Monday, 24 Sep 2018

Insurance Analytics Canada Summit, 2018, Toronto
Tuesday, 25 Sep 2018

Upcoming Events

Phoenix Empowerment And Training Retreat in Peterborough
Friday, 21 Sep 2018

Academy of Integrative Health
Saturday, 22 Sep 2018

Entrepreneurs & Start-ups - Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

Entrepreneurs & Start-ups - Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

Entrepreneurs & Start-ups – Success Summit - limited free early bird tickets
Saturday, 22 Sep 2018

 
Want to get your press releases, event listings, and job ads on Scoopasia? Register now for a FREE account or login if you already have one!
Scoopasia v1.0b. Copyright © 2018
Today is Sunday, 23 September 2018

About Scoopasia | FAQ | Privacy Policy | Contact Us

Press Releases
Event Listings
Job Listings
Arts & Entertainment
Architecture & Construction
Automotive & Travel
Business
Consumer Technology
Economy
Education
Enterprise Technology
Food & Fashion
Government & Policy
Health Care & Medical
Legal/Law
News & Media
Religion
Science & Research
Sports & Fitness
Login / Register
Get Scoopasia through RSS Feeds & Email Notifications!


Journalist's Toolbox
Hello journalist, welcome to Scoopasia--a powerful online resource for media information in Asia. Scoopasia has press releases and media events for every beat and industry. All content on Scoopasia is 100% FREE. You don't even need to login!

  • Scoop Line
    (Instant Information Request)
    The easiest way to ask questions and request information from the PR community.


  • Advanced Search
    Drill down, dig deep, for media information the way you want it.

  • Journalist's Resources
    Resources and tools you can't do without.

  • PR Tools
    Scoopasia Blog Search
    Search the largest handpicked collection of Asia's most prominent and influential blogs.


    Resources
  • PR Bookmarks
  • Web 2.0 Bookmarks
  • Media Bookmarks

    More Coming Soon...

  • Latest Press Releases
  • ABAC & G-PMC Celebrate Work Uniting Veterans To Take On ANAB-IAF Anti-American Practices
  • Why It Is Vital To Count Words And Use A Word Counter Free Online
  • Michelle Kwan’s ‘Casa del Sole’ sold in Newport, RI
  • Book a Reputed Hotel in Plainview Texas to Make Your Stay Pleasurable and Memorable
  • Book the Best Woodlands Texas Hotel to Enjoy Great Vacation

  • Latest Jobs
    Sorry, there are currently no entries posted here.