2nd Annual Achieving Excellence in Contact Centres

IN COOPERATION WITH ECCCO
ECCCO - European Confederation of Contact Centre Organisations

Companies worldwide are facing business challenges like they have never experienced before. For many the cracks are starting to show.
How well prepared is your organization to face the rough times?
What could you be doing differently to improve your Contact Centres’ operations and continuously increase your value proposition?
There’s only one way to find out! Join us to hear this year’s real life practices and actionable solutions. Doing more with less, which change to apply first, what is the key to customer loyalty and many more…

“SPEED DATING” – SPEED NETWORKING
Speed Networking – this special feature is a great opportunity to meet other business professionals face to face in a short period of time.

Key speakers:
Expert Advisory Board:
European Confederation of CC Organizations, President
Banca Monte dei Paschi di Siena, Head of Contact Centre
Eircom-Leader of CC, President of CC Association Ireland
BBC Marketing, Head of Business & Partnerships / Board Director Customer Contact Association (CCA)

Event Date:	20 October 2009 - 21 October 2009	Contact Person:	Martin Manik
Venue:	Vienna	Email:	//
Country:	Vienna	Tel:	+421 257 272 131

Registration Website: http://www.jacobfleming.com/conferences/telecom/2nd-annual-achieving-excellence-in-contact-centres

Submitted by Jacob Fleming, Jacob Fleming on Tuesday, 20 October 2009 at 9:00 AM
Category: Economy

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