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Event Listings
Introduction If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's performance. Objectives After the two-day workshop, participants will be able to: understand and appreciate the purpose and value of communication identify 4 communication styles; strengths and weaknesses communicate effectively with people of different communication styles create the 'zone' for effective communication use the appropriate communication tool in the workplace manage a 'gossip moment' without getting into trouble deal with difficult conversations confidently Outline Understand and appreciate the purpose and value of communication - What is effective communication? - Factors that influence good communication at the workplace (self, surrounding, tools/equipment) Identify 4 communication styles; their strengths and weaknesses - Communication starts with me - Dealing with different communication styles Communicate effectively with people of different communication styles - Develop a personalised adaptive communication strategy Creating the 'zone' for effective communication - Mood and space - Ensuring you understand the other person - Conversation framework (purpose, content, summarise) Use the appropriate communication tool in the workplace - Identify the right audience - Determine the best tool to fit the purpose - Exploring the various tools (e.g. facebook, msn, posters, e-mails, post-it) Manage a 'gossip moment' without getting into trouble - Understand the meaning behing the 'story' - Empathise with the grievance - Elevate the person Deal with difficult conversations confidently - Identify the emotional state - Confirm the demonstrated negative behaviour - Move towards an objective solution Methodology A behavioural self-assessment tool for each participant, short lectures, group discussions, role play, video and case studies. For Whom Anyone who wants to communicate clearly at the workplace. Course Date 12 & 13 Jan 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 21/12/2011 Fee Per Participant S$374.50 (Early Bird) S$417.30 (Normal) S$342.40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Trainer Mr Isaac Peter
Registration Website: http://www.eontraining.com.sg Submitted by Effctive Outsource Networks, Effective Outsource Networks on Thursday, 12 January 2012 at 9:00 AM Category: Business |
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