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Event Listings
Introduction Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. “From this course, I have learnt to be a progressive person that never stops learning. The concepts and skills learnt will enable me to be more open minded to accept ones’ differences. Excellent!” - Ms Angie Chua, Nurse Manager, Fresenius Medical Care Singapore Pte Ltd You are important to your organisation’s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. To rise above being what has been perceived as just being “Professional” but to the next higher level of being “Progressive and Competent”. Objectives At the end of the course, participants will be able to: - gain insight into the responsibilities of administrators - value your role in your organization and experience greater job satisfaction - practise planning and organising skills to achieve tasks - develop office procedures for efficiency and effectiveness - develop your critical thinking abilities - communicate effectively at the workplace Outline Administrative Function - The role and duties of an administrator - Make your choice: To be a professional or progressional administrator - Staying proactive in a Changing Workplace Management Function - Functions of the management process - Identify the level of administrator’s position in the management team Balance for People and Task orientation Skills - Task skills: Planning, organising, leading, controlling, - People skills: Understanding yourself and others - Relationship Management - Assertive skills Managing The Office Function - Developing procedures - Organising and processing mails efficiently - Dealing with visitors - Sourcing, negotiating and purchasing goods and services - Managing and controlling office stock - Handling petty cash, estimating costs and monitoring expenditures - Security and confidentiality - Workplace health and safety issues Developing Your Critical Thinking Skills - What is Critical Thinking skills? - Positive attitude for strong critical thinking: COOL technique - Characteristics of critical thinkers - Understanding the Eight Elements of Thought - Three thinking strategy: The ORA Rule Improving Your Communication Skills - Communication process - Non-verbal communication - Listening skills - Giving and receiving criticism For Whom Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Fee Early Bird Closing 13/7/2010 Fee Per Participant S$450.00 (Early Bird) / S$510.00 (Normal)
Registration Website: http://www.eontraining.com.sg Submitted by Effctive Outsource Networks, Effective Outsource Networks on Tuesday, 3 August 2010 at 9:00 AM Category: Business |
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